As we believe safety and quality go hand in hand, we only stock and make products that we feel comfortable selling. By having good quality products we can offer good quality service with confidence in our product range.
Please note that most of our products are made from wood or other natural materials which unlike steel or plastic or other man made materials can be affected by its environment. Also each piece of timber will have grains and knots which will vary. These variations can absorb treatment and react with the atmosphere differently.
Some splitting of the timber may occur as it expands and contracts with changes in humidity and temperature, knots may also fall out. This is perfectly natural and does not affect the integrity of the product and does not class as damage unless it makes the product unfit for purpose. Your statutory rights are not affected.
Round timber in particular has normally splits that can look too big, but these are normal. If in doubt, please send us a picture and if the timber is not up to our standard, it will be replaced.
All our products are CE marked.
CE Marking on a product is a manufacturer's declaration that the product complies with the essential requirements of the relevant European health, safety and environmental protection legislation, in practice by many of the so-called Product Directives.*
CE Marking on a product indicates to governmental officials that the product may be legally placed on the market in their country.
CE Marking on a product ensures the free movement of the product within the EFTA & European Union (EU) single market (total 28 countries), and
CE Marking on a product permits the withdrawal of the non-conforming products by customs and enforcement/vigilance authorities.