Please find below some of the emails our kind customer have sent us over the years.
Blue Rabbit Penthouse with bespoke Monkey bars- Installation due during the Beast from the East's visit - Croydon (March 2018)
Thanks for your message. We did receive the large slide yesterday but not until 6pm! Henri was long gone but my husband attached the slide this morning. We're delighted with the climbing frame! It looks great. We've not really been able to test it out yet but when the rain stops, we'll get out there and use it!
I will look out for the small slide today.
May I also just thank you personally for the fantastic customer service we have received throughout the process. I'm so glad we chose Active Garden, other places I contacted didn't even respond to my messages/emails but you have gone above and beyond the call of duty. Coming from Hereford originally, I was also glad to purchase from a company based in so near to where I grew up!
Blue Rabbit Double Pagoda, Challenger module and monkey bars combo - Including installation (Dec 2017)
Happy New Year. I hope you enjoyed the holidays.
Just a quick email to say thank you so much for organising for our climbing frame to be built at such short notice and all within the time frame you agreed. I am pleased to say that our boys have been very excited by it and have had some of their friends and family try it out! We had to keep our blinds at curtains closed for the week leading up to christmas as we told our boys the Elves were busy building something in the garden!
We look forward to receiving the Net Swing Seat in due course.
Thank you once again.
Blue Rabbit Penthouse with ramp. (delivered after 30cm of snow fell in our area!) - Including installation.
Thank you so much for getting everything sorted in the tricky conditions. Many thanks,
Jungle Gym Extended boat combination (Chalet, link, Cottage, 2 slides, swing module, boat module and playhouse module)
Hi Marianela, The set is up and looking fantastic. The guys did a great job.
Many thanks, Alex
Blue Rabbit Kiosk Tower, installed in Leigh-on-Sea, Essex
Hi Marianela, Just wanted to say thank you for your fabulous service with our climbing frame order. Henri did a very good (and quick) job installing it last week and my daughter and her friends have had lots of fun so far. He probably told you about the same grumpy delivery driver that brought the slide on Friday!
Tufnells couriers did actually phone me on Monday to apologise for the drivers behaviour and told me they have spoken to him about it.
Sherri Ellis (and kids!)
Jungle Gym Active Combo and mats installed in Dorset.
Dear Marianela , I wanted to write to say what a fantastic job Henri did installing the children's playground. He worked incredibly hard and was very efficient.
I'm afraid I was out when he left so didn't manage to sign his customer satisfaction paperwork but wanted you know that we were very impressed with his hard work and professionalism. Kind regards, Denny
Action Monmouth Monkey
Can I just say thank you for great service and also what a fab install. All brilliant and above expectations.
Thank you, Regards, Jonathan
Cheeky Monkey Train
(...) good news is we had a kids party last weekend and the climbing frame went down a storm.
At least one family (possibly a second) will be in touch to order one from you...! :-)
Commercial HDPE slide, sent to Jersey
Hi Marianela, Just wanted to let you know that we’ve just received the slide. It looks fab and I can’t wait to see it installed.
Thank you so much for your help and arranging for it to be shipped so quickly. Kind regards, Catherine
Jungle Gym Playhouse Extra Large and climb module, with installation
Hi marianela, The climbing frame is fantastic. Thanks so much! Kids have been playing on it all afternoon! Yes, Henri worked really hard and got it all done in one day. He was a superstar, just carried on through the rain, and in the dark, and took all the rubbish out for me. I will forward a picture to you now. Best wishes, and thanks again. You were so helpful throughout and made the process very easy. I appreciate it. Isabel
Jungle Gym Crazy Playhouse and Climb module
Installation was good - your guys are very hard working and helpful. Many thanks. Clive
Hyland P2 and Mats, Neenton Community Society
Dear Marianela, Thank you for your help with this project - the Tower and slide are in situ and have met with great approval. The two young men who came to install the item were excellent and efficient - a credit to your organisation." Roberta Jarvis, Secretary
Commercial playground - Single Toddler tower and artificial grass. - (July 2016)
"Thank you for this Marianela. We were so pleased with the work done and impressed with how well they got on. The children are so excited about their new garden so thank you!Best wishes, Gemma Needham"
Commercial playground - Triple toddler towers (bespoke) and wetpour (July 2016)
"The children are really enjoying the climbing frame. Thank you for making the process so easy and please pass on our thanks to Adam for being so efficient! Kind Regards, Jemma "(Nottingham Day Nursery, University of Nottingham.) Dismantling old play equipment, installing bespoke triple towers with 2 bridges, rock wall, ramp, ladder and chock wall, with sttainless steel slide, stainless steel feet and round timber feet, plus Tierra wetpour installed around it.
Jungle Gym Cubby and climb module xtra ( July 2016)
We have purchased this Cubby frame together with the Climb Xtra module incl. swing (one for an older child, one for our toddler) some 16 months ago by now and our kids loved it from the very first moment. They enjoy going outside and play on it or around it whenever the weather allows them to do so. Every time school mates, friends from nursery or our neighbours' kids are around, our backyard turns into a little people's meeting point.The quality of the frame is excellent, it's solid and sustainably built, with no sneaky hidden corners whatsoever to get hurt.Thanks Active Garden Ltd for their excellent, reliable and ever lasting customer service with regard to purchase, installation and ongoing advice! (Posted on 26/07/2016)
Complete nursery playground (Toddler towers, shelter, tunnel, fencing, decking, wetpour surface and artificial grass) - June-July 2016
"The children absolutely love their new playground!! Thank you, Adam and team for doing such a superb job in only 2 weeks!! I will definitely recommend Activegarden to other schools or nurseries that are looking to renovate their outside space. Many thanks." Gisela Costa, Nursery Manager, St George's School Nursery
Jungle Gym Cubby and Climb module (16 months later we received this email
We have purchased this Cubby frame together with the Climb Xtra module incl. swing (one for an older child, one for our toddler) some 16 months ago by now and our kids loved it from the very first moment. They enjoy going outside and play on it or around it whenever the weather allows them to do so. Every time school mates, friends from nursery or our neighbours' kids are around, our backyard turns into a little people's meeting point.
The quality of the frame is excellent, it's solid and sustainably built, with no sneaky hidden corners whatsoever to get hurt.
Thanks Active Garden Ltd for their excellent, reliable and ever lasting customer service with regard to purchase, installation and ongoing advice! (Posted on 26/07/2016) Stefanie.
Jungle Gym Chalet, playhouse module, bridge module and single swing module, Esher, Surrey.
"So far we absolutely couldn't be more delighted!"
Jungle Gym Active Combo with climb module:
We are absolutely thrilled with the climbing frame. We were very impressed with Henri and the installation. To be honest the service you have offered throughout has been fantastic.
I will forward you some pictures when all the mats are in place. Kind regards, Sara
Jungle Gym Playhouse XL with swing module, installed.
I just want to say thank you so much for providing such a fantastic service. Great communication. Henri done a great job and most importantly the kids love it. I would highly recommend you guys.
Many thanks, Danielle.
Residential garden in Telford, 60m2 of bonded rubber bark in acorn brown and earth brown
The guys did a very professional job and were extremely tidy, the finished result is excellent and just what we wanted.Thanks
Bookworms Day Care, Rowley Regis, 50m2 spring green bonded rubber
"Hi there, Thank you so much to you and your team. We are delighted with the difference the new surface has made to our new play area. I could not fault the guys who came to do the job totally professional and would recommend your company 100%.
I will of course send you a photograph when we have laid all the play equipment out. Kind Regards, Heidi"
Kington Park Residents Association
Hi Adam & Marianela,
A BIG thank you for the excellent standard of work you have carried out in creating the steps and covering the mound to the embankment slide in matting, at Kington Park. I know the children will benefit greatly from these new improvements and hopefully long into the future.
Vamsi, The Compasses Inn, (Blue Rabbit Climbing frame and rubber matting with installation). February 2016
"Hi Marianela. Yes it looks great and thank you for your help. I also told my other publicans about your service. Hope sometime they will keep in touch with you."
Shakil L, Potters Bar, December 2015 ( Blue Rabbit Penthouse and swing module with nest swing, installed, plus digging lawn and installing brown rubber chippings in a pit edged with treated timber)
Hope you are well. The activity centre looks amazing! The boys fitting it were great and very helpful. So glad I contacted you again and we got this done - extremely pleased with the result. Many thanks, shakil
Andy M, Essex
I just wanted to say many thanks for your prompt delivery of my order. My kids love the staroscope and had me install it onto the wooden climbing frame/pirate ship I recently built them, at 8am this morning before leaving for work! Many thanks Andy M.
Alison M, Newport
I would just like to say how pleased I am with the service you provided, also the climbing frame and installation. I will be recommending you to others.
Thank youAlison M
Sarah & Nick M, West London
Hi AdamWe just wanted to say thanks so much for doing such a brilliant job with the jungle gym cabin. We are truly delighted with it and George, our son, even more so! Thank you for providing such a great service. With best wishes Sarah & Nick M
Beverly and Spencer G.
Dear Adam, Thank you so much for our lovely jungle gym! The children really love it and have not stopped playing with it, thanks for such a speedy service, we will highly recommend you. Thanks again! Yours sincerely.
Beverly and Spencer G.
Bethan A, Wales
A few weeks ago I bought a Villa with swing attachment from you and would just like to say thank you. We are very pleased with it 's quality and the kids love it.
You were great to deal with both by e-mail and on the phone. Regards,
Stacey, West Sussex
Dear Adam and Marianela
Sorry it has taken me so long to write but we have been away on holiday.
We are so pleased with our climbing frame - Lucy loves it and we found it difficult to get her off it in order to catch our flight on time !!
We have recommended you to several of our friends - some of whom we met on the plane and they were going straight home to check out your website so we hope they place an order !! Thanks again, good luck with the expansion !!
Craig H, Peterborough
Just a quick note to say Thank You very much for your help in delivering the Chalet to use. I have just spent 2 days putting it up and am truly impressed with the end result.This would never have been achieved if I had had to cut the wood myself. You have provided an A1 service for us and it was very kind of you to put the equipment into our gargae for us when you delivered it. Thank you again
Craig H, Peterborough
Tariq A, Surrey, Jungle Palace and rock wall
This is a very belated note to thank you for our wonderful play frame and slide (Jungle Gym Palace with rock wall).
I meant to write to thank straight away but have been working overseas.
The product is outstanding, very robust, well made and looks very good and your service was excellent. I particularly want to praise your colleague who came to fit the product. He was a true gentleman who not ownly fitted the frame, but helped my wife out when a difficult household incident happened (burst water pipe!) and this reflects very well on your organisation.
We would be very happy to recommend you and also your new partner for rubber chips which we also are very pleased with. best regards
Mrs N, Plane and Simple Lodge
The free steering wheel and telescope arrived this morning thank you. I would also like to thank you for your assistance over the weekend in resolving our problem with the screws and cups.
The playframe is now fully erected and operational and I am delighted with it (more importantly, so are my children!)
Mrs N. Buckinghamshire
Mrs P, Climbing Frame
Just a quick note to thank you for the climbing frame, delivered on time as promised, and it was fully assembled by Saturday, so we had a very happy little birthday boy!
Zoe E, All Out Play Castle and Tower
Dear MarianelaYour change of address has prompted me into action!! It's just to say 'Thank you' very much for the wonderful castle which is now established and played in on a daily basis. It is an official picnic site as far as the boys are concerned, who insist on eating their lunch in there each day! It looks great and has a lot of admiration from passers by.Best wishesZoe
Anna F, Herts. Jungle Gym climbing frame
Dear Marianela, I just wanted to drop you a line to say thank you for the great climbing frame. Shopping with Active Garden has been a really enjoyable experience, your help has been fantastic and Adam's hard work on Friday was greatly appreciated, please pass on my thanks. The boys love their new frame and we've already had friends to play. Thanks again,
Christine H, Northern Ireland
Just to let you know that the package arrived safely this morning. Many thanks for your very efficient service. I will certainly be keeping a note of your website. Many thanks again. Christine
Mr Turnbull, Co Durham, Jungle Gym Villa
Hi Marianela,My name is Craig Turnbull and I ordered a jungle gym villa climbing frame from you. Just a quick message to say that I have assembled it, and I must say it is a good quality product. Most importantly the kids love it.... I thought that from order to delivery the service you provided was really good. Finally there will be no hesitation at all to recommend your company to friends and family. Thanks again Craig Turnbull
Richard H, Scotland. Jungle Gym Chalet and Monkey Module
Sorry I never got back to you sooner, yeh It was delivered to one of my neighbours and my wife only found out about it the next day. Thanks again for everything, help, information and my purchase.
Sarah, Lodge with modifications
Dear Marianela, Having recently bought a jungle gym lodge, my husband has spent the Easter weekend putting it up in our garden - much to the delight of our boys! Firstly, I wanted to thank you for the excellent service we received while buying the lodge. I was very grateful for your advice to ensure we were buying something appropriate for my youngest son, yet something which would have longevity of play as the children grow up. Also for your help to discuss the various ways we could deviate from the standard build to maximize the play in our limited space. Secondly, I would like to thank you for providing a product of such excellent quality. Having the timber cut to size made this an easy DIY kit to assemble. We really are all very pleased with the climbing frame, especially the children (including my 2 year old son who quickly mastered the ladders!) Thanks again for all your help, Sarah
Jungle Gym climbing frame
Just thought I'd let you know that the climbing frame has now been installed in the back of our garden.
We're very pleased with it - its very well made and sturdy and the children love it.
Many thanks for your help, took a few months to finalise what we wanted but we got there in the end.
Emma J, Surrey, Jungle Palace
Just a quick note to say that the Jungle Gym Palace arrived as expected on Tuesday. Delivered by 2 great guys. My husband completed the project on Thursday and the kids are very pleased with it. It looks great and the instructions were very straightforward. I took loads of pictures of the build in progress. My husband managed to do most of the work on his own with the aid of 2 clamps and only required a helping hand from a neighbour when it came to doing the roof section.
We plan to add the bridge module in the near future so we will definitely be contacting you again.
Capel, Dorking, Surrey
Jackie, Kettler swings and rubber mats
I just wanted to say a very big thank you for all of your efforts re my order. I know we were a little complicated, but you made the whole situation very straight forward and hassle free. Your customer service has been exceptional throughout.
I'll definitely be recommending you and your products to my friends.
Mrs S - Jungle Gym Palace and Monkey Module
Thank you for our delivery, we are delighted with the product. I have been so impressed that I have recommended you to a friend who is purchasing a play centre imminently.Many thanks.
S Duffy, Jungle Gym Castle
I just thought I would send a quick email about our order of the Jungle Gym Castle set. We have put it up in the garden and I just wanted to say how pleased I am with it, my daughter loves it, and so do we, the quality if great, in fact, it is so strong my daughter, husband and myself can all be on it together!, Your service is fantastic, even with our little problem of the phone number, you got back to me so quickly, I really appreciated it. I won't hesitate to recommend you to my friends. We will be returning customers when we buy an extension set for our frame next summer.
Thank you once again,
Jungle Gym Villa, Mrs K H
Outstanding product for price,delivered within time scale,totally recommended
Hillhout square sandpit
Sandpit received within 48 hrs. Granddaughter delighted with it. Recommended
Jungle Gym Fort
I would just like to say how pleased we are with the Jungle Gym Fort!! ?
I never thought I would say this, but building it was a pleasure! A friend came over to help me and it went up without a hitch over the weekend, in fact we were both disappointed when we realised that there was nothing left to do. The quality of the kit is excellent, from the inclusion of the correct drill bits through to the use of the special screws that don't slip. Our boys are delighted with it and it looks great in the garden.
I have previously helped my brother build one of the more expensive TP towers and I really think that the Jungle Gym kit is better designed and easier to build. At first I was surprised that we would have to drill our own holes, but now I realise that this actually speeds up the build process as you aren't trying to compare numerous pieces of wood looking for the one that has that 'extra hole' and you don't have the problem of holes not aligning as they should, as every build can sit slightly differently.
Mark L . -
Jungle Gym Villa
just a quick note to say a huge Tahnk You for the excellent service we
received from you. The last screw has arrived and the Jungle Gym has
already been the centre of many happy hours for our kids and their friends.
Thanks a lot, we will certainly recommend you and your services to our
Jungle Gym Farm, Swing module and accessories.
As ever many thanks Marianela. I have been very pleased with your service and my son loves the climbing frame. I will be recommending you to anyone who asks.Ms A from London.
Action bridge and extra tower
Thanks for the most efficient and speedy service - the kids are delighted !!F. S.
All Out PLay Climbing Centre with install
Dear Active Garden, Just a short note to thank you for the super All Out Play area which we recently had installed in our garden. The quality of the materials used and the build is excellent. The installation by the delivery men from All Out Play was fast, smooth and well worth the money. The main thing is that our children (aged 5 -12) LOVE it and so do their friends. The fort is very well made and thought out and we think represents great value for money. Many thanks to Marianela for her useful insight and advice. We would have no hesitation in recommending Active Garden to other parents. Kind regards Tara P, Cornwall
Materials for bonded chippings
Thank you Marianela Courier called just now and said they could deliver this afternoon !!! Absolutely second to none service - brilliant !! Will be recommending you personally to all our friends Warmest regards and thank you once again Jackie
Anne, Jungle Gym Farm
Hi Marianela, Just wanted to say a big thank you for all your help with the jungle gym, there was no problem brining the timber through the shed and the delivery drivers were really friendly and helpful, my husband and his friend have had great fun I think putting it all together, and the children love it. Thank you so much for all your help and advice. I have one more very quick question about the playhouse module, is it possible to buy just the module without the timber? And if so, how much would that cost? Many thanks, you have been so patient and helpful, we will definitely recommend you guys to all our friends when they come to play! Anne
Jungle Gym Palace - really pleased
Jungle Gym Palace - really pleased Just to say thanks for the service we received. Everything got delivered on time and it was a real breeze to put up. I would definately recommend your company and the gyms to anybody. Simon & Sonia & a very happy little Max
C.M, climbing frames and accessories
"As a Childminder and a Mother, you need to be able to put total trust in the products you buy, and the company you buy them from. The team at Active Gardens could not have been more helpful. They supplied great, safe play equipment, great advice and were wonderfully helpful in every way. I look forward to buying more fun things from them in the future!"
Jungle Gym with installation
Hi Marianela, we had Alan and his colleague here today assembling the climbing frame and I just wanted to say it looks brilliant our little boy loves it. Thanks for your help and thanks too to Alan for working really hard today and doing an excellent job. Kind regards Libby
Fiona G, Jungle Gym Barn, Climb and Playhouse
Hi Marianela I just wanted to let you know that the climbing frame is now installed and the kids love it. Many thanks for all your help with our order and delivery. Alan did a fantastic job building everything for us and I am so glad he could make the trip up to Aberdeen. Thanks & regards Fiona
Jungle Gym equipment (two towers with bridge and other modules)
Thank you for the delivery of our Jungle Gym equipment (Barn, Cottage, Bridge Link, Climb Module, Playhouse, Swing, & Baby Swing Seat) on Tuesday. It all seems to arrived in good condition. The driver was kind, courteous and efficient - and extremely skilled to reverse up our drive in the van! He arrived at 8am and was all done by 8.50. We've not had a chance to count all the screws, bolts and other gubbins in the different bags in the boxes, but we've inventoried everything else. ****** The wood arrived on Thursday as expected, and the hinges arrived from Holland this morning. Thank you so much for all your kind consideration. Construction on the towers continues slowly (since it can only happen when our 18-month-old is snoozing), but everything seems to be working out just fine. Your online advice (eg, use two drills) has been helpful. Thanks for everything. You've been most kind.
Jungle Gym equipment and matting
Hi Marianela, Alan has completed all of his work and we are delighted thank you. The climbing frame looks great and the children are already enjoying it.
Jungle Gym Lodge and Playhouse module
The Jungle Gym Lodge Tower that we received is now built and we’re really happy with it. My daughter and her friends love it! We look forward to receiving the Play House Module just as soon as it arrives. Many thanks for your help. Kind regards Rachael
Hi Marianela This is perfect . Thanks for letting me know and & thanks again for your help with this order- I think your customer sevice side is pretty spot on! Kind regards, Jenni
Jungle Gym Bridge module
Hi Marianela Many thanks for your help with this, my order was delivered this morning, great service. Thanks Steve
Daniella, Jungle Gym slide and rock module
Thank you again for your fabulous service and help. Daniella
Mrs J, Reading, Jungle Gym Playhouse XL and swing module
Thank you very much for the service you provided, and we are delighted with the installer you sent and the job he carried out. We think the Jungle Gym is great quality and are very happy with the purchase and your help to find the right product for us.
Mr N. V D M, Jungle Gym Cabin end of stock
Hi Marianela, We only just finished assembling the Cabin this morning (we stored the bits over winter). We must say that it's fantastic and our son really loves it. Best wishes, Nick
Jungle Gym Chalet, Mrs N
Hi Marianela, Thanks very much for the excellent customer service, much appreciated. Gayle
Jungle Gym Cabin, Ms. L S
Hi Marianela Just wanted to say a big thankyou for great service and also Alan;s installation service which was very professional - all went well and we now have a very happy birthday boy!
Jungle Gym Playhouse XLarge, Guernsey
Hi Marianela, Thanks very much. Tim is in the process of building the climbing frame now! Fantastic service thank you for everything, we will definitely be recommending you to all of our friends Kind regards Tracey H.
Blue Rabbit Bunker, Herefordshire
Fantastic company, we bought our playcentre from Active Garden and they couldn't have been more helpful highly recommend them.
Jungle Gym climbing frame 2011 and modules 2012, Mr H.
May I take this opportunity to say that we were very happy with your service last year when we ordered the Jungle Gym towers to which this pole will attach, and are very pleased with the product. It is a pleasure dealing with you.
Jungle Gym Palace, Swing module and installation July 2012
Hi Marianela. A huge Thank you for ensuring our delivery arrived last week & also to Alan & Pete for all their hard work on Friday assembling the jungle gym palace. It's great & has had lots of use already! Alan probably reported back that the rope on the baby swing seat was damaged (frayed) & that we'd need a replacement? Many thanks again, I've already passed on your details to some friends who are thinking of possibly buying a climbing frame. Kind regards, Tanya
Jungle Gym Cabin, end of stock. Great Manchester
Thanks Marianela for all your help. Since the installer put the climbing frame up, the children have hardly been inside! J.A
Jungle Gym Playhouse XL with installation, Manchester
Good morning. I just want to take this opportunity to say a really big thank you to urselves for being so helpful and professional since placing my order. Thanks to a fantastic company that you are, my daughter had the best birthday gift and a wonderful day. I really couldn\'t have asked for everything to run as smoothly as it went from the phone order to the perfect delivery date and time, together with the very, very good builder making it look as perfect as it does. Thank you again for everything! Natasha B. Xx
Jungle Gym Chalet, Playhouse, Balcony and accessories. Installation in Herefordshire
Dear Marianela, We just wanted to say a huge thank you to Adam and yourself ref the installation of our climbing tower. We're thrilled to bits with the quality of the equipment but even more so with the care and attention to detail that Adam employed whilst building it. My 4 and 2 year old are more excited than I've ever seen them and they're just waiting for Mummy to come home before they embark on their maiden voyage! I'll have no reservation in recommending your company to family and friends and it was a real pleasure doing business with you. Kindest regards and thanks again, Mr S W
Jungle Gym Chalet, Playhouse, Balcony and accessories. Installation in Herefordshire
My little ones adore it. I've honestly never seen them as excited as they were yesterday afternoon meeting Adams creation for the first time! S.W
Jungle Gym Lodge and Swing End of Stock, Cheshire
With apologies for the delay in sending this I wanted to thank you for the excellent customer service in relation to all aspects of the jungle gym purchase and installation. My daughters (and their now huge circle of friends) are loving it. The combination that we chose (with your help) is great and has everything we need. It also looks great as a focal point in the garden. I have not had a chance to email as I am spending every spare moment outside with them which is brilliant. I was really impressed with the guys who did the installation they were very professional and really understood the product so well. I would certainly recommend that service to anyone, it was worth every penny. I have made an order tonight for one extra safety mat that I felt we needed when it was all constructed. We are also still awaiting more fixing pegs for all of the mats so I would be grateful if you could chase those up. Many thanks Lisa
Jungle Gym Palace
Bought & erected a Jungle Gym Palace last summer and I am really pleased with the quality of the product and the ease of building. The grandchildren love it. Thank you
Jungle Fort, Tower, Bridge Link, Bridge module and swing module
Hi Marionela, I just wanted to say a BIG thank you for all of your advice and guidance during the purchase of our Jungle Gym. The shredded rubber was the right depth so we'll stay with this covering for now. As you can see the Jungle Gym looks fantastic and our son adores his new play frame (that is him sprinting towards it!) Thanks also to the wonderful Ace of Space fitters who were exceptionally diligent and pleasant. All in all, it's been a pleasure doing business with you - if I could work out how to leave a google review I would do so but in the absence of my technical skills please accept this email as a thank you for the excellent service you provide. With best wishes, Stephanie
Rubber chippings - Stuart
Email advice from Marianela was quick and extremely useful in helping me make the decision on what product to buy. Thank you!
Rubber chippings - Emma
Used you last year when I started my little boys play area. I was very pleased so wanted to use you again as im making it a little bit bigger.
Rubber chippings - Amanda
Very pleased with previous order of rubber chippings. have now extended garden area so returning for another order.
Action Gate Lodge climbing frame and installation, Worcester
Hi Marianela, Thank you for your email and for calling earlier. Thank you for arranging the replacement parts / fixings. Please give my regards to Lee and John when you speak to them, they really did a fantastic job and were very helpful! Lee mentioned he was going to send me an email / questionnaire to complete but I have not received this yet, I am sure it will come in time. Thanks again for your excellent service, I will definitely recommend you to our friends and family who I’m sure will all want one when they see ours!! Have a good weekend. Kind regards, Tim M.
Blue Rabbit Mezzannine climbing frame
Thank you very much – yes, they love the climbing frame and we are very happy with it. Looking forward to the letter box. Best wishes, Annika
Toddler Tower, Weymouth
Hi Marianela, Yes we are very pleased with the Toddler Tower, it’s brilliant and the children love it!! Thanks. Nicky
Blue Rabbit Duplex, no slide, in Scotland
Dear Marianela Many thanks for all your help. The stockist called me today and the product will be couriered Monday to arrive Tuesday. What excellent service all round! I will post on your facebook page about the excellent service as well. Thank you for everything. Kind regards Louisa
Farm Shop, Worcestershire, Toddler tower and sandpit with roof
Hi marianela The equipment is brilliant and the fitters were very pleasant and helpful. Has already had some use and looking forward to the weather improving. Wendy
Bonded rubber bark in Kent, residential garden
"we are very happy with our bonded rubber playsurface, the material and colour (woodland blend) gives a pleasing natural effect and the price represented a clear saving v more traditional play tarmac"
Jungle Gym accessories
Hi Marianela We received the jungle gym wheel the other day, i would like to thank you for the quick response in sorting out the steering wheels, i will definitely use your company again, your service is excellent. Many Thanks Gareth
Jungle Gym Lodge end of stock
Dear Active garden, We have finished assembling the Jungle Gym and we love it! The kids are very happy with it and it looks good! A. B
Double Toddler towers, 1m platform height - Swindon
Hi Marianela, All staff (23) and children (65) have had a go!!! It is fantastic! Lee and co did the most amazing job yesterday - they are a unique bunch and it was the greatest pleasure to have a group of people so committed to their product. Thanks Chris
Jungle Gym Villa, Lodge, net link and accessories
Hello Marianela, The installers completed on Tuesday, in one day which was great. It looks fantastic and James our son loves it. Thanks for all your help, it has been a pleasure doing business with you. I meant to get back to you earlier but was sick on Tuesday night. Kind regards, Kate
All Out Play climbing centre, bridges, tower and castle, with grass mats, Leominster
Dear Marianela, Thank you for your email. The play equipment and mats were installed yesterday,quickly,tidily and professionally! Lovely. The children are enjoying it already. I am happy with the quality of the play equipment, and also particularly the whole service from start to finish. Thank you so much.
Tina, Haberdashers Askes school - All Out Play commercial sandpit with roof
Hi Marianela, The sand pit is looking good and the children are enjoying it, thanks for your help. Regards Tina
Toddler Single Tower - Small World Nursery - Doncaster
Looks good, very impressed! Thanks
2.4m green wave slide, Diane
Hi Marianela Many thanks for such a lovely prompt service! Kind regards Diane
St Pauls Nursery - Hereford - Commercial climbing frame and bonded rubber
Dear Marianela, Thank you for your time and energy in helping us make improvements to our outside play area. We really appreciate your patience and suggestions and re thrilled with our new climbing frame and safety surface. The new climbing frame will make a huge difference to the physical play that our children will be able to enjoy outdoors and the safety surface means that the climbing frame will be able to be used more than in previous years when the bark used to get too wet and dirty!. We hope to have a grand formal opening in June and will send you an invite in due courser. I do hope that you will be able to join us. Many thanks. Karen B./ Family Ministry Manager.
Action Monmouth twin towers -customised
Thankyou so much for all of your help and advice via email and telephone.I have measured and remeasured 100 times at least as it is such a big thing to commit to, however after my phone call to you I felt totaly at ease to buy from you. I feel that if I did have any problems whilst building it I could just pick up the phone to you and you would be there with an answer. so thankyou again
45m2 bonded rubber surface, two colours, residential garden
Thanks for all your help. Your service, and that of Adam and the other two installers, has been first class. Regards, Jeff
Jungle Gym Villa wooden roof - installed in Wales May 2014
Dear Marianela, All the pieces were there! The fitters did an excellent job and I am very pleased with the climbing frame. Thank you, S. F.
100m2 bonded rubber bark, Nursery in Ipswich - May 2014
Good Morning Just to confirm that the guys came yesterday afternoon and fixed the remaining little issues - so all is well and we are really pleased with the end result!
Action Arundel Twin towers with installation, Susex - June 2014
Hi marianela The climbing frame looks great. Thanks. Lisa
Jungle Gym Playhouse XL with installation - June 2014
Dear Marianela Just dropping you a bit of feedback as the playhouse is up and running. First of all I cannot fault the service from your company. Very seldom is it that I order something online and everything runs so smoothly, thank you very much! Secondly, thank you for recommending Lee to install the playhouse. He has done a fantastic job and he was a pleasure to meet. Very rarely do you meet someone who so obviously loves what he does. He was efficient and extremely courteous and friendly and I cannot rate him highly enough. Thank you for everything Best wishes Vias
Jungle Gym Villa Wooden Roof and mats with installation - July 2014
Hi marianela The fitters did a great job and the children love the climbing frame! Thanks, Clare
Jungle Gym Playhouse XL and rock with installation - August 2014
Hi Marianela, We are extremely pleased with the playhouse and the installation was excellent - our little boy is thrilled! Many thanks for all of your help with this project.
New playground: tower, artificial grass and bonded rubber, Bournemouth- Sept 2014
Hi Marianela, We absolutely love the garden, the children are loving the garden, the staff love the garden. We would like to say thank you so much for making our dreams come true!! Emma - The Orchard Nursery
Toddler towers-1m platform height- St Thomas playgroup - Walsall - October 2014
Hi Marianela, We returned from half term break yesterday so that was the first time the children have been able to use the play tower, they are all really enjoying playing on it and the staff think it's great too. Many Thanks, Rachel.
Rubber chippings - 200kg bag - Kent- Nov 2014
Hi I just wanted to thank you so much for your help yesterday and thank your warehouse for working against the clock last minute to get my order out. Please pass my appreciation on to your whole team. I had arranged all my childcare around the delivery today so to be let down by another company last minute was gutting. You've really helped me out and I will be sure to recommend you in the future. Drivers nearly here and is going to help me get it round to the house :-) thanks so much again. Fantastic customer service all round xx
Bonded rubber bark in nursery - Bromsgrove - Oct 2014
We are ever so pleased with the surface, it looks great! please pass our thanks to the fitters.
Single toddler tower - bespoke
Hi Marianela, Thank you for arranging the instilation of the climbing frame, we are very pleased with it and i'm sure the children will enjoy using it tomorrow. Jennifer Bailey Windmill Academy - Nottingham
All Out Play add on modules- monkey bars and swing module
Hi Marianela Just to say a massive thank you for all your help with the movement of the playframe and with the new accessories. Its all up and running now and Ruby is absolutely thrilled with it….. our park in the garden she calls it! Thanks again! Regards, Michelle
Hyland P2 and swing module with mats - Pub in Hampshire
Hi Marianela, Just got to the pub and it looks great - my son was very happy to see it! Thanks again for all your help with this. kind regards Nataliina
Rubber chippings 500kg bag
Rubber bark looks great by the way, we're really pleased. Thanks Robin
300kg bag rubber chippings
Marianela. the bag has been delivered thank you. Thank you for being so helpful. I really appreciate it and I'll be recommending you to people also. Thanks for everything.
Jungle Gym Combo - Palace, Lodge, climb module, net link and playhouse module - Swansea
We are delighted with the finish - thank you Regards D.
Jungle Gym home and picnic table set
Many thanks again Marianela - I just wish everyone I dealt with was this good at customer service! Lucie.
Bonded rubber bark - Tidbury Green nursery (second job)
Hi Marianela We are very happy with the standard of work carried out. Many thanks. Louise
Jungle Gym Villa with wooden roof and climb module
Hello, my climbing frame is now installed and loved by my kids. Many thanks for your help. Regards David
Jungle Gym playhouse XL and bridge module
Dear Marianela, Just a quick email to say a big THANK YOU for putting such a big smile on my son's face! We have been delighted with the service provided by yourself, Adam and his colleague. The icing on the cake was to receive the Jungle bucket today so that it could be installed at the same time. I will definitely put a review on your website and recommend your services to others. Best wishes. Celin
Zoe F, Co Durham
I sent an email last week requesting the hard cover I ordered for this play system.
This email is a quick note to thank you for your prompt attention to this matter (despite the fact you believed it to have been packed up with the rest of
the system on first delivery).
The cover is excellent, as is the rest of the system, and I shall throughly recommend you to all my friends and family (most of whom have already been admiring
the jungle gym in situ).
Many thanks once again.
Zoe F, Co Durham
Danny L, Northern Ireland
I recently ordered some swing components from you. I would like to thank you for all the trouble you went to arrange to send these to Northern Ireland, where I live. The components arrived yesterday, setting a record for speed of delivery! The quality of the parts exceeds by far what I had expected.
Thank you again for a courteous, rapid and above all quality service.
Danny L, Northern Ireland
Rick M., Cheshire
Marianela, The extra stuff arrived in time, thanks for the steering wheel. The Gym is all built and the kids love it. The extra 50cm set in concrete has made the whole gym really secure.
Just wanted to say, thank you for your excellent service - it's great to find people who really know their products and go the extra mile to make sure everything is right.
If you need a reference or quote saying how great I found your service please let me know.
Many, many thanks, Rick
Dawn F, Perthshire,Scotland
I just wanted to give you my most heartfelt thanks for getting the climbing frame to us by the deadline imposed by my daughter's birthday! I have to say that the local shipping company went that extra mile too, as the pallet only arrived with them this afternoon, and they made an extra trip up here arriving at 5pm, when they might otherwise have left it until Monday.
This sort of customer service is so very refreshing, and you can be in not doubt that we will be recommending you to our friends.
My husband had opened the box and is studying the 28 page instruction book! He knows he has his work cut out for him tomorrow!!
Thanks so much again,
Dawn F, Scotland
Keith R, Wiltshire
The slide has arrived this afternoon; many thanks for the great communications, very fast delivery and all round excellent service.
Just a note to let you know my daughter loved her go cart . she will not get off it . thanks once again for your great service .
Sam R, East Sussex
Thank you for all your hard work and efforts - we received Charlie's Jungle Swing and Baby seat last Saturday as promised, in time for his birthday. It is so nice to deal with a company that go the extra mile and provide an efficient service. Best of luck to you all at Active Garden I will certainly recommend you to the mum's network.
Sam R, Hove, East Sussex
Many thanks for the great service.
Jungle Gym Chalet, swing module and bridge module
Yes, all booked, thanks very much. Great service, and I have even had the product yet!! Thanks, David
Jungle Gym Chalet, Swing mod extra, Bridge module (July 2015)
Hi, We received our order and are currently building away. Everything about the whole experience has been brilliant!, Mr Daniels.
Jungle Gym Cabin with Blue Rabbit net, July 2015
Please can you suggest a mat for the bottom of the slide?
Very happy so far!
Artificial Grass, for Busy Bees nursery, Herefordshire (July 2015)
I love the grass, its brilliant. The boys were fab and worked really hard.
All Out Play commercial rectangular sandpit (Aug, 2015)
Thanks for this – no problem. Your customer support has been great.
Jungle Gym Hut, train module and bridge module (Aug 2015)
The play equipment looks fantastic and they children can't wait to make the most of it.
I look forward to having the Sand pit with sand to complete the look. Thanks for your assistance.
Rubber chippings, 20kg bags (Aug, 2015)
Hello I am writing to confirm that delivery has been made, I must once again thank you for the excellent customer service. Although there were a few hiccups over delivery which were out of your hands using a different carrier we got there in the end. I would be happy to recommend Active Gardens as a place to source your landscaping needs.
Many thanks, Mr R G Olsen
Jungle Gym Villa with wooden roof and Playhouse module, (Aug 2015)
Yes we recieved it and absolutely love it! I have my own preschool and the quality is fantastic. I know it is suppose to be for non commercial use but it is perfect for us. The two rope elements are fantatsic for upper arm strength.
thanks : )
Hyland Project 8 and rubber grass mats (2015)
"Dear Marianela, Thank you once again for the very professional and speedy installation of the equipment. We are very impressed with their efficiency and would be grateful if you could pass on our appreciation." ( St Mary's Primary school, Stansted.- Hyland Project 8 and rubber grass mats)
Hyland Project Q3, Swing set with nest swing, installed ( Sept 2015)
"Hi Marianela, I just wanted to thank both you and henri for the outstanding customer service and support all the way through the purchase and installation of our play equipment. You have both been amazing! I cannot recommend your company enough - we are exceptionally pleased with both the swing and climbing frame - and most importantly the kids absolutely love them too! All the best, Niki Quinn, Homes for Change Ltd ( Hyland Projext Q3 and Swing set with nest swing, installed in Manchester)
Shakil L, Potters Bar, December 2015 ( Blue Rabbit Penthouse and swing module with nest swing, installed, plus digging lawn and installing brown rubber chippings in a pit edged with treated timber)
Hope you are well.
The activity centre looks amazing! The boys fitting it were great and very helpful. So glad I contacted you again and we got this done - extremely pleased with the result.
Many thanks, shakil
NATO base in Naples, Italy ( Complete playground. Supplied Hyland Q4, 2 x Hyland swing sets, Trim Trail 4, Double Toddler towers and 145 rubber grass mats, with installation, Feb 2016)
"Hi Marianela and Adam, The guys finished the playground on Sat and my team of inspectors (Reuben, aged 6 and Freddie aged 3) certified that it was ‘the best playground ever’! Thank you so much for all of your hard work, patience and support in making this playground a reality; you have demonstrated the perfect balance between complete professionalism and also a real personal touch.Very best wishes, Andy ( Complete playground in NATO base in Naples, Italy. Supplied Hyland Q4, 2 x Hyland swing sets, Trim Trail 4, Double Toddler towers and 145 rubber grass mats, with installation)